Grievances and Complaint Tracking
Today's environment of corporate accountability makes it necessary to diligently monitor and mitigate grievances, complaints and disputes. TrackWise enables the intake and processing of grievances and complaints, as well as the issuance of disciplinary actions, to be managed in an organized and consistent manner.
TrackWise improves the dispute handling process by automating pre-defined actions in order to speed resolution. Built-in process management and alerting capabilities enforce the timely investigation of open issues and actions.
| Challenge | TrackWise Solution |
|---|---|
| Meeting corporate quality standards and legal guidelines for addressing complaints and grievances | A detailed audit trail with time and date stamping increases accountability and ensures data is not lost. Automated workflow ensures that issues are resolved in the fastest time possible as defined by organizational SOPs. |
| Reducing operational risk and speed time-to-closure for workplace complaints and grievances | TrackWise's business rules engine enforces deadlines by escalating serious issues. Notifications ensure that human resources is aware of pending approvals, upcoming deadlines, and changes to records. |
| Creating visibility for team members involved in the management and investigation of complaints | The TrackWise Dashboard allows users to view, organize and perform tasks, and provides managers with an effective, overview of open issues. Fact-finders and managers may launch reports from their dashboards to track open items such as tasks due or tasks pending approval. TrackWise generates automatic notifications when certain actions have occurred, thereby indicating a "next step" is required. |
| Adhering to union guidelines for grievance handling | The TrackWise 24/7 business rules engine enforces compliance by monitoring open issue status and sending alerts when pre-set dates and actions have not been met. |
| Implementing an electronic solution that meets your specific needs, but does not require numerous IT resources | TrackWise's built-in configuration tools significantly reduce implementation and support time. Custom code changes are not required to meet specific business requirements. |
| Generating accurate reports on a pre-scheduled and as-needed basis for management review and regulatory compliance | Powerful and fully-integrated reporting tools enable users to generate customizable reports based on any criteria. Administrators may schedule reports for email distribution to a list of recipients on a pre-defined basis. |
| Keeping personal information and records secure | All information is stored in a single database with multi-layered security. The system can be configured to specify groups or individuals with viewing access. |
| Efficiently processing a grievance, complaint or resultant disciplinary action without missing or incomplete data | The TrackWise workflow engine manages all required process phases, from statement gathering, to fact-finding, to resultant action without the need to access different systems. Automating the process increases accountability and eliminates the possibility of missing or incomplete paperwork and approvals. |
| Increase the speed of communications to employees | Built-in mail merge features enable generation of documents including agreements, letters and memos to document claims, updates and outcomes. |
| Accessing distributed documentation through a centralized interface | TrackWise offers integrated document management capabilities that allow users to access and update accompanying documentation. |