Incidents and Investigations

Incidents result from a variety of sources including policy violations, security breaches, audit findings, regulatory violations, customer complaints, whistleblowers, corporate theft, trend detection, and numerous others. In addition, today's regulatory atmosphere demands that corporations protect their customers and shareholders by enacting measures to protect confidentiality and integrity of their electronic information under a wide range of mandates including HIPAA¹, GLBA², and others.

When a company detects an incident or suspects fraud, theft, or other malicious activity, it must proactively investigate the root cause of the problem, document all supporting evidence, and enforce the appropriate control measures to prevent a re-occurrence. Failure to investigate an incident and respond with decisive corrective action can pose significant financial liability and risk to the organization.

TrackWise – Incident and Investigation Solutions

TrackWise enables your organization to reduce its risk exposure and contain and prevent potential compliance violations by ensuring a closed-loop system to manage and track investigations related to incidents that result from any part of the organization.

TrackWise is a highly effective enterprise quality management system, which ensures a closed-loop process for managing all aspects of corporate investigations, as well as the management of related corrective actions and change actions. Regardless of the type of incident or investigation, the powerful TrackWise workflow engine provides an end-to-end system for recording and tracking investigations to effectively manage risk.

TrackWise quickly prioritizes incidents and investigations based on pre-define risk categorizations, and instantly escalates serious or potentially significant incidents to appropriate parties. TrackWise is the only system that provides complete control of risks related to any incident that occurs within the organization.

Benefits

• Increase collaboration by tracking all information and evidence associated with an investigation, investigation actions, root cause analysis, disciplinary actions, and recommendations for remediation.
• Reduce risk by enforcing standard operating procedures (SOP) through automated workflow and business rules enforcement.
• Improve control by relating all aspects of investigations, root cause analysis, and corrective and preventive actions into a single, integrated framework.
• Ensure effectiveness of corrective actions and elimination of root cause through implementation of a closed-loop process management system.
• Increase visibility and transparency with personalized dashboards, integrated reporting tools, automatic report distribution to management.
• Protect the company brand and increase shareholder value by ensuring incidents are investigated and remediation plans are implemented.
• Streamline operations and eliminate inefficiencies of paper-based processes.
• Lower costs by consolidatng redundant systems and enhancing collaboration, fueling cost-savings, and increasing ROI.

¹ Health Insurance Portability and Accountability Act (HIPAA)
² Gramm-Leach-Bliley Act (GLBA) of 1999