Support Analyst

Answer Support calls and emails. Assist in troubleshooting customer issues and respond accordingly.
Provide technical support for customers environments as it pertains to TrackWise software and components.
Work with other members within the Technical Support Group to ensure complete and timely resolution of customer questions and issues, and to complete any necessary follow-up on resolution.
Work with the Technical Support Manager and Product Development team to research and create solutions to complex issues.
Maintain and update customer records and issue tracking databases
Assist Product Development with information regarding customers’ needs in order to develop a better product.

A Bachelor's degree in Computer Science, Information Technology, or related degree.
Eagerness to excel and be part of a dynamic fast growing team.
Good written and verbal communication skills.
Ability to organize own work in an effective and efficient manor.
Ability to trouble-shoot tough issues in a timely manor.
Experience working with computer based systems is preferred.
Prior Support (software) experience is preferred.

Attention to detail and the ability to learn quickly.
Ability to work well with others in a team environment.
Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.
Knowledge of Microsoft Windows and Internet technologies.
Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is a plus.

If you are interested in joining the Sparta Team, please send your resume to jobs@sparta-systems.com or mail your resume to:

Sparta Systems, Inc.
Holmdel Corporate Plaza
2137 Highway 35
Holmdel, NJ 07733
ATTN: Hiring Manager